Overview
Once you allow the Allow non-direct debit payments option for a tenant, they can select manual payments when setting up their rent collection.
They will have the option to pay by UK bank transfer via Truelayer or by international bank transfer via TransferMate.
Tenants will need to login and manually make the payment each time their rent is due.
If the tenant is required to make a payment via StuRents, they need to ensure that they're using one of the provided payment methods on the platform. This ensures that there is a record of the payment on the system. StuRents may not be able to assist for payments made outside of the platform.
UK bank transfer process via TrueLayer
When a payment is due, the tenant needs to login to their account and navigate to the Rents page.
Click Pay online.
Review - Review the payment amount and due date.
Bank account - Select I'm paying using a British bank account and search for the bank account they intend to make the payment from.
Payment - Review the instructions and agree to the terms and conditions.
Click Pay now.
The payment is initiated and the tenant is redirected to their bank in same internet browser tab.
Log in to their bank account, authorise, and complete the payment.
Once they've authorised the payment, the tenant is redirected back to the signing process page in the same internet browser tab.
The Processing payment message is shown.
The tenant will receive an email once the payment is successful.
Payment complete.