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StuRents Client Money Account

Concurrent Knowledge BaseFinanceBank accounts

StuRents client money

The StuRents client money account shows all payments collected via StuRents, including completed transactions and upcoming transactions. It also shows when collected payments have been paid out to your creditor accounts.

  • Balance 

    • The current balance of the virtual client money account is shown in the top right

  • Pending transactions 

    • Payments that have been made, but not cleared by our bank yet

Transactions

The Transactions section shows:

  • Transaction date.

    • The date that the payment lands in the virtual account or is paid out to your creditor account.

  • Transaction

    • Tenants

      • Rent payments, tenancy deposit/fee payments.

    • Creditor account

      • Payouts

  • Reference

    • Rent payment reference.

      • Direct Debit format - TENANT REFERENCE-payment ID

        • The tenant reference is shown on your Rents dashboard under the tenant details.

    • Tenancy deposit/fee payment reference - The format depends on the method the tenant used to make the payment.

    • Payout reference format - sturentsetenXXXX

      • The reference that you would see on your bank statement for the payout.

  • Search

    • Search by name, reference number, or payment amount.

  • Filters

    • Date range 

      • Use the calendar to select a specific date range.

    • In/out

      • Transactions coming in or going out of the StuRents client money account.

    • Type

      • Filter by payouts, rent payments, tenancy payments, and refunds and chargebacks.

Upcoming

The Upcoming section shows:

  • Pending transactions

    • Payments that have been made, but not cleared by our bank yet.

  • International payments

    • Due for payout on contract completion.

  • Payments that have been confirmed, but have not been paid out to you. 

    • These will be paid out once the tenancy has been fully signed (status=signed).