Overview
A PBSA room change can be initiated for a tenancy which updates the allocated room on your Concurrent account if the tenancy:
Has one room allocated (individual tenancies or dual occupancy)
Is fully signed by all parties
You can initiate a change once the tenant has signed, but doing so will un-approve their signature
If the tenancy was created via Book Now, initiating a room change to a room of the same type after the tenant has signed will not un-approve their signature
Is not in the process of being replaced or cancelled
Has not ended.
There must be available rooms for the tenancy period.
The effective date for a room change is included on the downloadable Tenancy Reports. Once a room change is complete, there will be an additional row for the tenancy on the reports showing the new room.