There are five types of users that are shown on the Contacts list:

Owners - Users that own properties that you advertise and/or manage on their behalf.
- Click the more options icon at the end of the row to view the owner profile.
- Guide: Managing Owners
Tenants - Users that have a signed and completed tenancy agreement on your Contracts dashboard.
- The pre-defined group the tenant is added to is determined by the status of their tenancy (past, current, future, checked-in).
- Click the more options icon at the end of the row to view the tenant details.
Guarantors - Users that have been nominated by a tenant to act as a guarantor on a tenancy.
- Click the more options icon at the end of the row to view the tenancy and status, or send a message.
- Deleting a tenancy will remove the guarantor details from your contacts.
Prospective tenants - Users who have sent an enquiry to one of your properties via the listing or users that were added by a member of your team (offline enquiries).
- Click the more options icon at the end of the row to send a message.
Contractors - Maintenance contractors that have access to the Contractors webapp or are managed by you.
- Click the more options icon at the end of the row to view the contractor details.
- Contractors need to be added here before you can assign them to a maintenance ticket

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