Overview
You have the option to allow non-direct debit payments for tenants when you're setting up the rent collections during the tenancy creation process.
Available non-direct debit methods
UK Bank transfer via Truelayer.
No payment limit.
All major UK banks.
International bank transfers via TransferMate.
Non UK bank accounts only.
Card payments - This option is only presented if the rent collection is linked to a tenancy and the tenant's nationality = non-EU/UK.
International debit card or international credit card.
There is a fee for payments from any international card.
No payment limit.
Allowing non-direct debit payments
On the Rents dashboard, search for and select the tenant. A table with the their rent collection details will be shown at the bottom of the page.
Click Allow non DD.
When the tenant goes to set up their rent collection, they will have the option to select Manual payments.
Turning off non-direct debit payments
If the tenant no longer wants to pay manually (non-direct debit), click the Prevent non DD button on the Rents dashboard.
The tenant will then receive an email prompting them to set up rent again. They will only have the automatic payments (Direct Debit) option available.