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Overview
This guide will show you how you are able to submit maintenance tickets from the Concurrent app.
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Sign in to the Concurrent app and navigate to the Tenancy Details page.
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Click My support - This is where the tenant can create new support tickets and view existing ones.
Ticket details – Shows the ticket reference, the status, when it was created, the location of the issue, and the details provided.
Ticket chat - Open the ticket chat.
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Click the New Ticket button.
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Enter the location of the issue.
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Describe the issue and attach the relevant photos.
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Confirm your contact number.
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Click the Submit button.
You will also see the ticket reference number.
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When your property manager sends you a message, you will receive a notification.
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You can select the best option for the maintenance appointment from the chat if they are offered by your property manager
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Once the maintenance team dealt with the issue, you will receive a message to confirm if the issue was resolved.